Technical FAQs

What computer skills are required?

The teaching adult needs to have at least basic computer skills. Use of the computer is an important part of the program, but in the early grades, mostly the parent (or other responsible adult) interacts with the computer. The program is user-friendly. High school students are most successful if they have basic computer skills.

Some devices are not compatible?

Although our Parent Portal is accessible by most mobile devices, many of the mobile devices do not support the software products required to run the Online School. These devices may include (but not limited to):  Chromebooks, iPads, iPhones, iPods, Kindles, eReaders, and the newer Android phone.

Do I need to own a computer to attend?

Yes. Each family will be required to have a computer that meets the minimum specifications necessary to access the K12 Online School (OLS). Families must also have Internet access. iQ Academy may loan a computer to an enrolling family. This determination will take place during the enrollment process.

Do we have to have high speed Internet access to participate in iQ Academy?

No. Although high-speed Internet access definitely makes the experience of learning online much more satisfying, it is not absolutely necessary. Some geographic areas unfortunately do not have high-speed access available. However, for those areas that do, it is the preferred type of access for the program.

We don't have a very good computer at home. Can my child participate in iQ Academy?

Yes! Based on financial need and eligibility, iQ Academy may loan a desktop computer to support the learning process. In certain cases based on financial need, iQ Academy may provide a stipend to offset the cost of the Internet service. This determination will take place during the enrollment process.

What does the computer system loaned through iQ Academy include?

Computers loaned by iQ Academy follow these technical specs:

  • Speed: 1.8 GHz or better
  • RAM: 2-4 GB
  • Disk space: 160 GB or more
  • DVD drive
  • Laptop screen: 15.6-inch
  • Audio: High Definition sound card
  • Modem: Ethernet port. Laptops include Nic card (wi-fi)
  • Desktop Microphone and Headset Microphones
  • Operating system: Windows 7 Professional
  • Microsoft Office 2010
  • Microsoft® Internet Explorer version 9
  • Google Chrome 33
  • Mozilla Firefox 22
  • Adobe® Reader®
  • Macromedia Flash™
  • Shockwave™
  • Java 7
  • QuickTime®
  • Real Player®
  • McAfee® Virus Protection
  • McAfee® Web Protection

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Adobe and Acrobat Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

RealPlayer is a trademark or a registered trademark of RealNetworks, Inc.

Macromedia Flash is a trademark or registered trademark of Macromedia, Inc. in the United States and/or other countries. QuickTime is a registered trademark of Apple Computer, Inc.